Contact Us22 February 2017 - 10:40am

NZ Extracts » FAQ's

Questions? »
Get answers to frequently asked questions about our products.

Q: How are they made?

A: All of our ingredients are extracted from New Zealand grown fruit using our unique, 100% Aqua Pure® water extraction process.

Q: Where do your products come from?

A: All of our ingredients are made in New Zealand, using only the highest quality New Zealand grown fruits. We do not add anything to our products, and we assure they are 100% natural.

Q: Are there any chemicals or dyes used in the process?

A: No.

Q: Can we include them in vegetarian products?

A: Yes. All ingredients are vegetarian.

Q: Are your ingredients kosher?

A: Yes. Almost all ingredients are kosher.

Q: Do you use GMOs?

A: No.

Q: Are they water soluble?

A: Yes. Almost all ingredients are 100% water-soluble. They’re functional in dry and liquid formats.

Q: What’s the shelf life of your products?

A: All ingredients have a shelf-life of 24 months.

Q: Do your products have special storage conditions?

A: In a cool (less than 25C/75F), dry place, away from direct light.

Q: Can they be put into food and beverage products?

A: Yes. Most of our ingredients are 100% water soluble and work in dry and liquid formats. They can be used in an extremely wide range of products.

Q: Are they heat stable?

A: Yes. All ingredients are heat stable.

Q: Are your products organic?

A: No. Our ingredients are not certified organic. However, we do use 100% natural ingredients, sourced from New Zealand’s clean, green terrain. All fruit comes from sustainably managed vineyards and orchards which use minimum spray and pesticides. Our 100% water-based extraction process doesn’t use any harsh chemicals, so you get the purest, natural ingredients. We also test final ingredients to ensure they are pesticide-free.

Q: What kinds of products can I use your ingredients in?

A: Use them in almost any kind of product from capsule and tablet-based supplements to a wide variety of food and beverages to almost any personal care product on the market.

Q: Are there any preservatives added?

A: No.

Q: Why do you use freeze-drying instead of spray-drying?

A: Freeze-drying maintains extract purity and is more effective in retaining bioactivity.

Q: Have your products been scientifically tested? Do you have proof that they work?

A: We have carried out both cell-based testing and human clinical trials of most of our products. All testing assays are performed by independent laboratories. We continue to look at and refine our products on an ongoing basis through significant research and development here, as well as partnering with University programs and government research institutes.